Linbe Privacy Policy - Your data protection is our priority

1. Introduction and Data Controller Information

Linbe is a licensed online casino and gaming platform regulated and authorized by Curacao eGaming. We comply with the General Data Protection Regulation (GDPR) and applicable local data protection laws. This Privacy Policy applies to the linbe website, mobile applications, and all related services.

Linbe acts as the "data controller" of your personal data, which means we determine how and why your data is processed. We are committed to keeping your information secure and using it only in a lawful and transparent manner. It is important to understand your privacy rights and how we manage your data.

This policy explains what types of data we collect, why we collect it, how long we retain it, and who we share it with. We also cover your data rights and how to exercise them. If you have any questions or wish to exercise your data rights, please contact us.

2. What Information We Collect

Linbe collects various types of personal and non-personal information so we can provide you with our services, manage your account, and comply with legal obligations. The information we collect falls into the following categories:

2.1 Registration and Account Information

When you create an account on linbe, we collect the following information from you:

• Full name (first name and surname)
• Date of birth (for age verification)
• Email address
• Phone number
• Residential address (country, city, postal code)
• Username and password
• Preferred currency and language

2.2 Verification and KYC Documents

To comply with regulatory requirements and Anti-Money Laundering (AML) laws, we request documents to verify your identity:

• Government-issued identity documents (passport, national ID card, driving license)
• Proof of address (utility bill, bank statement, government letter)
• Payment method verification (bank account details, card photos)
• Selfie or identity verification photo

2.3 Transaction and Payment Data

For deposits and withdrawals, we collect the following financial information:

• Payment method details (mobile banking number, bank account)
• Transaction history and records
• Deposit and withdrawal amounts and dates
• Bonus usage and wagering activity

Note: linbe does not store your full credit card number or payment passwords. All payment processing is securely handled through third-party PCI-DSS certified payment providers.

2.4 Gaming and Betting Data

To improve your gaming experience and ensure responsible gaming, we track the following information:

• Game play history and results
• Bet amounts, wins, and losses
• Game preferences and playing patterns
• Session duration and frequency
• Bonus and promotion usage

2.5 Technical and Device Information

We automatically collect technical data when you use linbe:

• IP address and geographic location
• Device type, model, and operating system
• Browser type and version
• Cookies and similar tracking technologies
• Access time, date, and duration
• Referring URL and navigation path

2.6 Communication and Support Data

When you contact linbe support, we retain:

• Chat logs and email conversations
• Phone call recording (with your consent)
• Inquiries and complaints
• Solutions provided and support ticket history

3. Why We Collect Your Information - Legal Basis

Linbe processes your personal information only for legitimate and transparent purposes. Under GDPR, we rely on the following legal bases:

Purpose	Legal basis
Account creation and management	Contract fulfillment - our Terms of Service
Identity and age verification	Legal obligation - licensing and regulatory requirements
Payment processing	Contract fulfillment and legal obligations
Fraud prevention and security	Legitimate interests and legal obligations
Responsible gaming monitoring	Legal obligation and legitimate interests
Marketing communications	Consent (withdrawable at any time)
Customer service and support	Contract fulfillment and legitimate interests

4. How We Use Your Information

Linbe uses your personal information for the following purposes:

4.1 Service Provision and Account Management

• Creating, maintaining, and managing your account
• Providing you with games, betting, and casino services
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing customer support and communication

4.2 Verification and Security

• Verifying your identity and age
• Preventing fraud, abuse, and money laundering
• Ensuring account security and preventing unauthorized access
• Compliance with legal and regulatory requirements
• Resolving disputes and investigating complaints

4.3 Responsible Gaming

• Identifying and preventing problem gambling behavior
• Implementing self-exclusion and cool-off requests
• Enforcing deposit and betting limits
• Providing support resources to at-risk players

4.4 Platform Improvement and Personalization

• Improving our services, website, and applications
• Personalizing content based on your preferences and interests
• Analyzing and optimizing user experience
• Testing new features and games and mobile banking

4.5 Marketing and Promotions (with your consent only)

• Sending promotional offers, bonuses, and newsletters
• Informing about special events and tournaments
• Providing VIP and loyalty rewards

You can unsubscribe from marketing communications at any time.

5. Cookies and Tracking Technologies

Linbe uses cookies and similar technologies to enhance your browsing experience and ensure website functionality. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Essential for website functions (login, session management)
• Performance cookies: Analyzes website performance and usage
• Functional cookies: Remembers your preferences and settings
• Marketing cookies: Delivers relevant advertisements (with your consent)

You can manage and disable cookies in your browser settings. However, disabling some cookies may limit website functionality.

6. Data Sharing and Third Parties

Linbe respects your privacy and does not sell, rent, or trade your personal information to third parties without your consent or legal obligation. However, we may share limited information in the following cases:

6.1 Service Providers and Partners

We work with trusted third-party service providers who provide services on our behalf:

• Payment processors and financial institutions
• Game providers and software developers
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support and chat software
• Marketing and analytics tools

All these partners are bound to comply with strict confidentiality agreements and data protection requirements.

6.2 Regulators and Legal Authorities

We may share information with regulatory bodies, law enforcement, or courts when required by law:

• Our licensing authority and gaming regulator
• Tax authorities and government agencies
• Law enforcement (in investigations of fraud or crime)
• Courts and legal proceedings

6.3 Business Transactions

If linbe undergoes a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such changes.

7. Data Security and Safety Measures

Linbe implements industry-leading security measures to protect your personal information. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmission is encrypted
• Data encryption: Stored data is kept encrypted on secure servers
• Firewalls and intrusion detection: 24/7 network monitoring
• Access control: Only authorized personnel can access data
• Regular security audits: Third-party security penetration testing
• Backup and recovery: Regular data backups and disaster recovery plans

While we make every effort to protect your data, no internet-based system is 100% secure. We also encourage you to keep your account safe - use strong passwords, keep your login details confidential, and report suspicious activity.

8. Data Retention - How Long We Keep Your Information

Linbe retains your personal information only for as long as necessary:

• Active account: As long as your account remains active
• Inactive accounts: Up to 3 years after last activity
• Closed accounts: 5-7 years for legal and regulatory needs
• Financial records: 7 years in accordance with tax and accounting laws
• KYC documents: 5 years in accordance with AML regulations
• Marketing data: Until unsubscribe or withdrawal of consent

After the retention period ends, we securely delete or anonymize your data so it can no longer identify you.

9. Your Data Privacy Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of access: Right to know what personal data we hold about you
• Right to rectification: The right to correct inaccurate or incomplete information
• Right to erasure: The right to request deletion of your data in certain circumstances
• The right to restrict processing: The right to limit how we use your data
• Right to data portability: Right to receive a copy of your data in a structured format
• Right to object: The right to object to certain types of processing
• Right against automated decisions: Right to object to fully automated profiling or decisions
• Right to withdraw consent: The right to withdraw your consent at any time

To exercise these rights or ask questions about your data, please contact our Data Protection Team. We will respond to your request within 30 days.

10. International Data Transfers

Linbe is an international platform and your data may be processed by servers and service providers in different countries. When we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequate data protection laws
• GDPR-compliant data processing agreements
• Certification and independent audits

11. Children's Privacy

Linbe does not provide services to individuals under 18 years of age and does not knowingly collect personal information from minors. If we learn that we have collected data from anyone under 18, we will immediately delete that information and close the account.

If you believe a minor has registered on linbe, please contact us immediately so we can take appropriate action.

12. Third-Party Websites and Links

The linbe platform may contain links to third-party websites, game providers, or services. This Privacy Policy applies only to linbe. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of any third-party sites before visiting them.

13. Privacy Policy Changes and Updates

Linbe may update this Privacy Policy from time to time to reflect legal changes, new features, or changes in business practices. When we make significant changes, we will notify you via email, website notice, or through your account dashboard.

Continuing to use linbe after the updated policy takes effect signifies your acceptance of the new Privacy Policy. We encourage you to review this page regularly to stay informed about how your information is protected and used.